Poko FAQ — Answers to All Your Questions

Opening an account on poko is very easy and completely free. All you need is an active mobile number and a valid email address to complete registration. You must fill in your name, date of birth, and contact details accurately on the registration form. An OTP will be sent to your mobile to verify your account. Please note that poko is only for users aged 18 and above — providing your correct date of birth is mandatory. Once registration is successful, you will be taken directly to your dashboard.

Deposits on poko are generally instant and completed within a few minutes in most cases. Money can easily be deposited via popular Bangladeshi mobile banking services such as bKash, Nagad, and Rocket. A minimum deposit amount is set and clearly stated on the deposit page. Save your transaction reference number so you can easily follow up on any issues later. Occasionally, network issues may cause a delay of 5–10 minutes, which is normal. If you experience any problems, contact our support team.

No need to worry if you forget your password — use the "Forgot Password?" option on the poko login page. Enter your registered email or mobile number and a reset link or OTP will be sent to you. After confirming your identity with the OTP, you can set a new password. Your new password should be at least 8 characters long, and a mix of letters, numbers, and symbols will make it even more secure. The reset link is generally valid for 15 minutes, so use it as soon as you receive it. If you have trouble resetting your password, contact [email protected].

Poko offers the opportunity to bet on the most popular sports events in Bangladesh. Live and pre-match betting options are available for cricket, football, and various other international-standard sports. Each match has a variety of betting markets, such as match winner, total runs, handicap, and more. All available events and odds can be viewed directly on the sports page. A detailed guide for new users is available on the betting page. Choose your favorite sport and enjoy responsibly.

Withdrawals from poko are typically processed within 24 hours, though in most cases they are completed even faster. Your account must be fully verified before you can make a withdrawal. When withdrawing, use your own mobile banking number — transfers to third-party numbers are not possible. Transactions may experience slight delays on bank holidays. Visit the deposit page for details on minimum withdrawal amounts and maximum limits. If a withdrawal is stuck, contact support with your reference number.

Yes, poko is built entirely with a mobile-first design. It can be used directly from a browser on both Android and iOS devices. All platform features — deposits, betting, live scores, and withdrawals — are fully functional on mobile. Special attention has been given to ensuring all buttons and navigation are easy to use even on small screens. The platform loads quickly even on mobile data connections, as it has been optimized with Bangladesh's network conditions in mind. Visit our platform page to learn more about the platform.

Poko places the highest priority on the security of user data and accounts. All transactions and personal information are kept secure through encryption. Do not share your login credentials or OTP with anyone you don't know. If you notice any suspicious activity, change your password immediately and notify support. In accordance with our privacy policy, your information is not shared with third parties. Visit the privacy policy page to read the full security policy.

Responsible gaming means knowing your limits and enjoying betting for entertainment purposes. poko believes that betting is a form of entertainment and should never be your sole source of income. On the platform, you can set your own deposit and betting limits. If you feel your betting habits are getting out of control, there is also an option to temporarily pause your account. Our responsible gaming page provides detailed guidelines and support information on this topic. Remember, poko always prioritizes your well-being and safe experience.