Legal Information

Poko Terms & Conditions – Rules and Conditions of Use

Last updated: January 2025  |  Effective date: January 2025

Understand how these terms and conditions apply

By accessing the poko platform or creating an account, you are deemed to have agreed to these terms and conditions. This document is intended for users in Bangladesh and all rules outlined herein apply with equal weight. The terms may be updated at any time, so it is recommended that you review this page regularly. Continued use of the platform after any changes constitutes your acceptance of the revised terms. If you disagree with any term, please discontinue use of the platform and contact our support team.

Account Registration & Eligibility

To open an account on the poko platform, you must be a resident of Bangladesh and at least 18 years of age. All information provided during registration must be truthful, accurate, and your own. Each user may operate only one account; creating multiple accounts is strictly prohibited. You are solely responsible for maintaining the security of your account. Sharing your password with anyone or allowing a third party to use your account is strictly forbidden.

Deposits, Withdrawals & Payments

Deposits and withdrawals on poko must be made using approved payment methods in Bangladesh. Once a deposit is completed, it cannot be reversed; however, successful withdrawal requests are processed within the specified timeframe. Identity verification (KYC) may be required before withdrawals can be made. poko reserves the right to temporarily suspend an account in cases of suspicious transactions or fraud. All financial transactions are conducted in Bangladeshi Taka (BDT).

Betting Rules & Results

All bets must be placed in accordance with the specified rules and cannot be cancelled once confirmed. If an event is cancelled or postponed, the outcome of the related bet will be determined in accordance with poko's policies. If a technical error occurs in match management, poko reserves the right to void or re-evaluate bets as necessary. If unusual betting patterns or evidence of manipulation are found, winnings may be forfeited. In all cases, poko's final decision shall be considered binding.

Bonuses & Promotional Offers

Accepting any bonus or promotional offer from poko is subject to the specific terms and conditions associated with it. Wagering requirements must be met before withdrawing from a bonus. Attempting to claim the same bonus more than once may result in account suspension. Bonuses are valid within a specified time period; expired bonuses will be automatically cancelled. poko reserves the right to modify or cancel any promotion.

Detailed Terms & Conditions

Security & Privacy

Poko places the utmost importance on protecting users' personal information and uses industry-standard encryption technology to safeguard data. Your information will not be sold or transferred to any third party without authorization. However, information may be required to be provided to authorities in accordance with legal obligations. For full details on our privacy policy, on the Privacy Policy page will be available. In the event of any data breach, we will promptly notify affected users and take the necessary steps.

Prohibited Activities

The following activities are strictly prohibited on the platform and may result in permanent account closure:

  • Money laundering or conducting illegal financial activities
  • Placing bets using software bots or automated methods
  • Intentionally manipulating match results or participating in such manipulation
  • Registration using a false identity or fraudulent documents
  • Unauthorized access to another user's account
  • Exploiting technical errors or vulnerabilities in the platform

Account Closure & Suspension

Poko reserves the right to temporarily suspend or permanently close any account, with or without notice, for any reason. In cases of terms violations, account balances may be forfeited. Users may also voluntarily request to close their account, in which case any valid balance may be withdrawn in accordance with the applicable rules. As part of responsible gaming, users may request temporary or permanent self-exclusion. For more details, Responsible Gaming page See.

Limitation of Liability

Poko is not liable for any losses caused by technical issues, internet disconnections, or third-party actions. The platform is provided on an "as is" basis and no guarantee is made regarding the suitability of the service for any specific purpose. Betting is a risk-based entertainment activity and users bear full responsibility for any financial losses. We always encourage responsible gaming practices and provide tools to set necessary limits. Any disputes will be resolved in accordance with the applicable laws of Bangladesh.

Frequently Asked Questions

Yes, users will be notified of significant changes via their registered email or through a platform notification. However, it is also your responsibility to review this page regularly. Continued use of the platform after any changes will be deemed as acceptance of the new terms. If you object to any change, please contact our support team.

No, each user may operate only one account. Creating multiple accounts is strictly prohibited, and if detected, all associated accounts will be closed. Multiple members of the same household wishing to run separate accounts from the same device or network must notify us beforehand.

Withdrawal requests are typically processed within 24 to 72 hours. However, identity verification (KYC) may need to be completed before your first withdrawal, which may take slightly longer. For more details on withdrawals, Deposits & Payments page See.

For any issues or questions, please visit our FAQ page or contact us at [email protected]. Our support team is available 7 days a week, 24 hours a day. For responsible gaming support, Responsible Gaming page See.

Agree to the terms and get started today

Done reading the terms? Register with poko and experience one of Bangladesh's most trusted entertainment platforms. Enjoy betting in a transparent, secure environment with complete peace of mind.

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